关键词:

护士, 非暴力沟通, 在职培训, 临床工作能力

Abstract:

Objective ：To explore the effects of nonviolent communication training for improving nuses' capacity of coping with nurse-patient conflict in obstetric wards. Methods A nonviolent communication training program was conducted for 31 nurses in obstetric wards , including theoretical training , scenario-based simulation and communication experience. The level of empathy,the way of conflict coping, the rate of commnication failure and satisfaction of patients with conflict before and after the training were compared. Results The level of empathy was improved significantly after training (P<0.01). The score of integrating style of handling interpersonal conflict was significantly improved , whereas the score of compromising style of handling interpersonal conflict was significantly decreased after the training (P<0.01). The rate of communication failure was decreased significantly (P<0.01 ), and the satisfaction rate of patients with conflict was improved (P<0.01). Conclusion Nonviolent communication training can increase

obstetric nurses' empathy level and improve their capacity of handling nurse-patient conflict , decrease the rate of communication failure ，and improve the satisfaction rate of patients with conflict.

Key words:

Nurse;Nonviolent Communication, Inservice Training;Clinical Competence